Sometimes there is no wall box, just a trailing cable. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. The cable could be hidden within, or behind, furniture. Phone. Stay safe online. Alessandro Volta. I have signed up as a new user for Virgin Fibre. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Virgin Phone Switchover. I don't work for Virgin Media. Manage Your Account. I’m having the exact same problem. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Networking and WiFi. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We can understand this is not ideal as a new customer and we want to best help. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. It feels like I need to just obtain a connector to enable the two to fit. Get more from your Virgin Media setup. Also having this issue and trying to get through to them on the phone. Networking and WiFi. But I have no Virgin Media Wall socket in my house. on 05-09-2023 20:36. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Stay safe online. I have checked outside and there is a brown box shared with the neighbour. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. . Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Networking and WiFi. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. We have the quickstart pack but sadly cannot get broadband set up and working. 3 weeks ago. 😞 There are cases where we'd need to convert a self-install to a. Virgin Media. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I can’t find any trailing cable at all. Push fit the VM-supplied lead onto the socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). My Virgin Media App. Thanks for your first post and welcome to our community. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Welcome to our Community Help Forum 🙂. Account - Cable. ReplyGig1 upgrade self install, unsure about current questionable coax. Hi Everyone I have ordered a new Virgin Media self-installation kit. At least 30Mbps download speeds in every room or £100 one-off credit. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. The coax cable from the study can be used for the other 360 box in the kitchen. Options. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. If you're happy with this and for the charge we can make the arrangements for you 🙂. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Get the Hub ready by connecting the wires. I am going to cancel. Some new sockets may look like. Don’t plug the power cable into a plug socket yet. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Quickstart is the quickest and easiest way to setup our services. Sometimes there is no wall box, just a trailing cable. But I don't think I have any Virgin Media Wall sockets in my house. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Summary of Contents for Virgin Media Virgin TV V6. Go to solution. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. All the wall. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The first thing is to start making alternative arrangements for your internet connectivity. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Occasionally only a very short stub of wire is left. Virgin Media; My Virgin Media; Shop;. We would like to show you a description here but the site won’t allow us. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 32K. Tudor. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. But I have no Virgin Media Wall socket in my room. I think it’s something like £5-£8 per day that your services aren’t on. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. 2. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Manage Your Account. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Virgin Media; My Virgin Media; Shop; Help;. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Tuning in In response to. Any idea what next? TY. Hi there. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. I was trying to book an engineer but I didn’t get anywhere. It feels like I need to just obtain a connector to enable the two to fit. Virgin cables must only be provided by isolated sockets provided by Virgin Media. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. . It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. That is the correct fitting, it should push on unless its too loose inside the large housing. Browse Virgin Media Virgin Media Community. Security matters. Switched On Families. 194. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. No Virgin wall socket sophiep0989. Push the red label end of the white cable, into the wall socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. They'll then install a fibre socket inside. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Connect the Hub’s power cable with the blue tab. Virgin Media; My Virgin Media; Shop;. . Booking an engineer is easy with Virgin Media. Virgin Fibre Areas only. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Community Natter. Don’t plug the power cable into a plug socket yet. Security matters. SpeedQuickStart, set up and connections. . Manage Your Account. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I've tried looking but can't see a way to book an engineer for this? Thank you. Speedon 21-02-2023 17:48. Go to solution. Sign in . Plug the cables into the Hub. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Browse Virgin Media Virgin Media Community. My Virgin Media App. My Virgin Media App. My Virgin Media App. Account - Mobile. on 31-12-2021 10:47. There are 10 types of people: those. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Sorry to hear you have been having issues with your self-installation. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. It's great to hear your wall socket concerns have now been addressed and resolved. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. 4 weeks ago. QuickStart, set up and connections. I can’t find any trailing cable at all. Browse. Back a step. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Networking and WiFi. Stay safe online. I ordered self-install kit just to find out there is no Virgin socket in my new property. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable could be hidden within, or behind, furniture. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). . SpeedCheck out the do's and don'ts, in our Community FAQs. Browse Virgin Media Virgin Media Community. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Connecting Hub 3. Placed an order and the lady said we were eligible for quick start self installation. The block box on second picture is an amplifier for terrestrial TV. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My Virgin Media App. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. No wall socket to connect. My Virgin Media App. VM will usually only supply a Quickstart to a property that had VM previously. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I sign up for vm broadband and I was offered self instalation kit . Select the correct HDMI input for your box. Surly there has been a connection previously otherwise we wouldn't have bee. We would like to show you a description here but the site won’t allow us. Most QuickStart kits have just 6 cables, connectors and powerlines to. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Joining in. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. VM. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. When you place your order, we'll let you know. Please support me in this regard. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Push the white cable with the black label into the Hub. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I only had the option for self installation. I am a new customer, trying to self install and hitting various issues. . The box and cables may have been removed by the previous occupiers. The cable could be hidden within, or behind, furniture. You need a small spanner to remove this. We would like to show you a description here but the site won’t allow us. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. on 19-10-2022 19:35. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. . Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Account - Mobile. Thank you for making your first post regarding the wall socket and your self install. Hi, I have the same issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. On the day of activation, connect your new router to the master phone socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Browse Virgin Media Virgin Media Community. Got my virgin media self install kit but I don't have a virgin socket. I've had a look at things from our side and can see you've been able to contact us regarding this. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. The LAN and. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Options. Could an engineer be arranged to install please as my account is due to go live today. into the Virgin Media socket on your wall. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. Basically opened it, removed the connector and put there wire through the wall. Security matters. I am hoping a membe. Hi , Thank you for getting back to me via private message. Call the Pre-installation and delivery team on 0800 052 1734. Booking an engineer is easy with Virgin Media. Options. 4. There is one Ethernet connection point and socket with a circle on the wall. 3 minutes ago. Hi, I have the same issue. Turn on and start the hub. That's the cable to use for your HUB. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. . Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Virgin Media; My Virgin Media; Shop; Help;. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Networking and WiFi. Solved: Previously, I had BT connection so I need a wall socket. Tech Chatter. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. But I have no Virgin Media Wall socket in my house. Need some help with the installation. 9% confident there is no Virgin Media socket installed. Follow these simple installation steps for your Virgin Media home phone set up. Thanks, Scott. on 21-03-2023 18:43. I’ll call the 0800 number. Switched On Families. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. Switched On Families. We have tried plugging it into the only box we found it would fit but no luck. Tudor. Joining in Options. The OUT terminal from the Technetix isolator has a terminator cap on it. New customer, trying to self install my hub and 360 box. . I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Virgin Media Quickstart set up. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. My Virgin Media App. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. We have the quickstart pack but sadly cannot get broadband set up and working. I am so sorry to hear that you seem to be missing a wall socket in the home. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. We're sorry to hear that there are no wall sockets in your property. I’ve just lived into my new house and received my Virgin box. Security matters. Manage Your Account. My Virgin Media App. Choose the best spot for your wifi hub. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Just had self installation delivered, have no wall socket just two cables from the wall. Checked every room in the new house but there were none. . Everything you need is posted to you. Subscribe. Browse Virgin Media Virgin Media Community. Plug into the Hub. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Is there some way I can convert RJ11 to coax or will I have to (if. Switched On Families. Thing is, I've been to the house, Virgin haven't, and I am 99. . We have a virgin media wall socket with an - 4353656 - 2. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. No Virgin media wall socket. Let us know how the appointment goes. Would I be able. I don't have a virgin media wall socket and this is stressing me out. indd 3 09/03/2016 12:48to your Virgin Media socket. Stream from Virgin Media. Tudor. Account - Cable. You can see in the pictures it loo ks like it has been redirected to - 5347741. Browse Virgin Media Virgin Media Community. UmbraRabbit. Options. Tudor. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. jpeg1. We would like to show you a description here but the site won’t allow us. New to the UK and just moved into our first home here. I was told when purchasing the broadband package that fibre was available here. I need to plug my hub into the wall socket. 2. Register today and see the benefits for yourself. Account - Cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Excludes broadband faults and broadband network outages. We have tried plugging it into the only box we found it would fit but no luck. The cable could be hidden within, or behind,. Thing is, I've been to the house, Virgin haven't, and I am 99. Being connected to the internet is one of the most important modern essentials in 20. Have you ordered a QuickStart or maned install. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. To arrange this, I will just need to pop you over a private message to take a few more details. On the day of activation, connect your new router to the master phone socket. Installation Guide. Browse Virgin Media Virgin Media Community. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. on 27-10-2022 09:24. For personal details, m y account is a business account but the router is used in a student household. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Connect the Hub’s power cable with the blue tab. There is no fibre socket in this house. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). 12. Options. on 30-09-2022 14:24. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Virgin Media; My Virgin Media; Shop; Help;. We're here to help. Network Trial. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. SpeedMy Virgin Media App. Virgin let me select the self set up kit. . Networking and WiFi. Thank you for your post and welcome to the community. We're sorry to hear that there are no wall sockets in your property. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation.